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EGAP Program

The E-Governance for Accountability and Participation Program (EGAP) is being implemented by East Europe Foundation and Innovabridge Foundation in partnership with the Ministry of Digital Transformation over 2015–2023.

This program is supported by the Swiss Confederation, with funding through the Swiss Agency for Development and Cooperation (SDC).

EGAP’s aim is the development of electronic services and e-democracy at the national and regional levels. Target oblasts are Dnipropetrovsk, Luhansk, Odesa, Vinnytsia, and Volyn Oblasts.

The EGAP Program is engaged in a number of areas:

e-Services

The EGAP program is developing convenient, transparent public online services for both individuals and business. It also teaches Ukrainians how to use these new technologies.

As a result, Ukrainians are gaining accessible, quality services, government agencies are streamlining their processes and saving time, while for society as a whole the risks of corruption are being reduced and public administration is becoming more efficient and accountable.

Since its inception, the EGAP Program has established dozens of e-services, including eMalyako (eBaby), automatic FOP (sole entrepreneur) registration, domicile registration, applications for residential subsidies, assistance to FOPs and employees during quarantine, and registering for humanitarian aid.

e-Democracy

The key purpose of this component is strengthening communication between the government and its citizens, increasing transparency, and reducing corruption.

Services established as part of this component:

  • The e-DEM national platform offers such popular tools as “Local petitions,” “Town Hall,” “Open City,” and “Public Budget.” More than 400 communities are already connected to the platform and eDEM recorded more than 1.6 million users by November 2021.
  • The Diia.Digital Learning platform works to improve digital skills. The platform has educational series aimed at a variety of groups: handicapped individuals, government employees, teachers, and so on. The project’s purpose is to develop digital literacy in 6 million Ukrainians by 2024.
  • The IDP Chat-bot helps internally displaced persons and those living in the occupied territories and on the line of contact to get answers to FAQs regarding pension benefits, housing, documents, crossing the border, and so on.
  • The VzayemoDiia Platform is a digital space where people can freely communicate with government agencies and participate in online competitions for community organizations.

Digitalizing the regions

Fostering digitalization in the regions is one of the most important aims of the EGAP Program. We are working with 40 communities in five of Ukraine’s oblasts: Dnipropetrovsk, Luhansk, Odesa, Vinnytsia, and Volyn.

This kind of collaboration involves carrying out a digital audit and putting together a digitalization plan. We also provide local government agencies with numerous policy boilerplates that are intended to improve the quality of public administration, encourage social innovations, and reduce the digital gap at the oblast level.

Projects in this area include:

  • The Diia.Digital Community Platform includes templates of successful projects, information about courses, and useful analytics for the community representatives responsible for digital transformation.
  • The SVOYI Platform provides a municipal chat-bot for interactions between local governments and residents, and a community website builder. The latter helps communities set up user-friendly and easy-to-understand sites where residents can get information about public services, sign on to petitions, or vote for draft public budgets all in one place, through the SVOYI chat-bot.
  • Mobile Briefcases are apps that allow TsNAP administrators to provide services on the go, making government services available to the elderly, the handicapped, and those who are hospitalized.
  • IVR or Interactive Voice Response is a tool that allows individuals to simply and easily find information that they need regarding government services using a voice menu.

For more about the EGAP Program, visit https://egap.in.ua/

Новини програми
29/11/2022
Advanced training center
Supported by the EGAP Program, more than 3,500 citizens have received professional training.
25/11/2022
Coworking space for displaced children
An innovative educational and development center for children and youth has been opened in Dnipro for displaced persons from the Luhansk Oblast.
17/11/2022
A new service has appeared
An extract evidencing your place of residence can now be generated on your smartphone with a few clicks. The service that was launched on the portal in June has now become available in the Diia app.
12/11/2022
Digital Regions Week
Digital Regions Week — the Ukrainian week of regional digital transformation — is now over.
08/11/2022
Digitizing ASCs
Personal identification via Diia becomes accessible at Administrative Service Centers throughout our pilot communities.
20/10/2022
Memorandum with Switherland
Switzerland Allocates 15 Million Francs to Boost Digitalization in Ukraine — Memorandum Signed
14/10/2022
Let’s Preserve the Language
Recently, the National Corpus of the Crimean Tatar Language (NCCL) has been launched in Ukraine as a special online project to preserve and develop the endangered Crimean Tatar language. This online resource should be seen as a useful tool for linguists and people who want to learn the Crimean Tatar language.
07/10/2022
Mobile Suitcases in Odesa region
Our project to equip communities with mobile digital suitcases continues in our pilot regions. Recently, Chornomorsk and Bilyaivka communities in Odesa region received this modern digital equipment.
05/10/2022
Renovation of Ukraine
Victor Liakh talked about digital tools that could be helpful for renovation of Ukraine
05/10/2022
Swiss partners in Vinnytsia region
Recently, the delegation of the Swiss Agency for Development and Cooperation visited Vinnytsia region, one of the five target regions where the EGAP Program is implemented. During the day, the partners visited the Vinnytsia Regional State Administration, the Vinnytsia City Council, Citizen Activity Center in the Viytivtsi community, as well as the humanitarian information hub I am Mariupol.
30/09/2022
E-Queue Launched on SVOI Platform
To mark the 10th anniversary of the Law of Ukraine On Administrative Services, the EGAP program launched the E-Queue module for residents to schedule appointments with municipal authorities on the SVOI platform.
30/09/2022
School Participatory Budget
Over 5,000 citizens voted online to express their support for the projects within the School Participatory Budget.
19/09/2022
Electronic School Diaries
The system of Electronic School Diaries for Students and Tutors was proven successful in 121 other schools that implemented it. Educational process was further digitized in four regions of Ukraine: Volyn, Odessa, Dnepropetrovsk and Vinnitsa.
15/09/2022
IDPs Chat Bot
Persons affected by Russian military aggression can now use the Legal Advisor for IDPs chat bot – if they do not have access to Viber, Telegram, Facebook and other instant messengers – by going directly on the chat bot website. This feature is available free of charge and around the clock.
31/08/2022
LLC Automatic Registration
On Ukraine's Independence Day, a new service was launched on the DIIA online portal: registration of an LLC.
02/08/2022
Educational Platform NAZK.Study
National Agency on Corruption Prevention (NACP, NAZK from Ukrainian) and East Europe Foundation presented Educational Platform NAZK.Study.
22/06/2022
Looking for justice
Ukrainians who were affected by russian aggression can submit an application to the European Court of Human Rights online and receive a compensation
08/06/2022
Coworking Zone for IDPs in Dnipro
In cooperation with Luhansk Oblast Civil-Military Administration, East Europe Foundation within EGAP Program opened a coworking space for IDPs from Luhansk oblast in Dnipro
08/09/2021
State Grants on Vzayemodiia Platform
Mincyfra and partners have launched a service of electronic competitions on the Vzayemodiia Platform. Civil society institutions will be able to submit proposals for their projects and receive state grants if they win.