IDPs Chat Bot

Persons affected by Russian military aggression can now use the Legal Advisor for IDPs chat bot – if they do not have access to Viber, Telegram, Facebook and other instant messengers – by going directly on the chat bot website. This feature is available free of charge and around the clock.

To access the chat bot:

  1. Go to the website
  2. Click the button with the message icon in the lower right corner of the page.
  3. Select Start Chat and then Continue as Guest.

You will then be able to select a topic for your message. The chat window remains active for 24 hours. If you need help after this period, you will have to start a new chat.

 “For us, it has always been important to make sure that during wartime, 

internally displaced persons and residents of occupied and hostility-affected areas can receive verified information, even if they have no mobile communications or access to instant messengers,” said Serhii Karelin, Coordinator of the E-democracy component of the E-Governance for Accountability and Participation (EGAP) Program. “Now such an opportunity is available on the Legal Advisor for IDPs website. I am very glad that we helped to put this idea into practice.”

Legal Advisor for IDPs works 24/7 free of charge and helps quickly determine information on:

  • Pension and social benefits;
  • Humanitarian aid;
  • Procedures for traveling abroad;
  • Work and family relations;
  • Entrepreneurship;
  • Housing programs, benefits and discounts;
  • Obtaining and restoring personal documents;
  • Registration of place of residence;
  • Access to educational services; and,
  • Mobilization, emergency response.

Legal Advisor for IDPs contains useful instructions and infographics, government agency and organization contacts and templates of procedural documents.

You can also find a chat bot in popular messengers:



Facebook (Messenger):

Legal Advisor for IDPs was developed by the Swiss-Ukrainian EGAP Program and the legal team of the Right to Protection Charity Fund with the support of Ukraine’s Ministry for the Reintegration of Temporarily Occupied Territories and the Ministry of Digital Transformation.