East Europe Foundation, within the framework of the USAID/UK Aid Project Transparency and Accountability in Public Administration and Services (TAPAS), announces a competition for the position of a junior specialist to implement and support the IT system of the Unified State Address Register and the Unified State Register of Buildings and Related Structures.

Job scope and responsibilities:

• Generate lists of bugs, suggestions and user requirements, and maintain respective documentation.
• Maintain the incident log on a regular basis.
• Consult users and system administrators via email, phone and/or chatbot.
• Prepare answers to frequently asked questions to be uploaded in the FAQ section.
• Prepare training materials, instructions and manuals for system users.
• Conduct training sessions and seminars in order to explain how to use the system for all construction actors (system users).
• Participate in manual testing of the information system and conduct bug tracking.
• Communicate with all stakeholders involved in the project implementation, including representatives of government agencies, developers, and others.

Qualifications requirements:

• University or post-secondary degree in IT or engineering (or related field).
• At least half (0.5) year of experience in customer support and software testing.
• Experience with DBMS, in particular with PostgreSQL.
• Understanding the software development and testing processes.
• Understanding the software design and development process and its implementation.
• Experience in developing and presenting training materials for users.

To apply, send your application / CV that should include your relevant work experience, skills and personal contact information before 23:00 on June 19, 2023 to the address: yzaplavna@eef.org.ua

with a note “IT Support to Address Register Implementation”.

Contact information:

Yuliia Zaplavna, Project Manager, East Europe Foundation

yzaplavna@eef.org.ua