East Europe Foundation, within the framework of the USAID/UK Aid Project Transparency and Accountability in Public Administration and Services (TAPAS), announces a competition for a post of Business Analyst to implement services in both Diia Mobile Application and Web Portal (Diia Services Business Analyst).

Scope of Work and Responsibilities:

• Scrutinize the business processes of providing public services to the population and business;
• Review the current legislation applicable to the provision of administrative services to the population and business;
• Collect analytical data necessary for the development of electronic services in Diia Mobile Application and Web Portal;
• Hold regular meetings with stakeholders, including government authorities, users, and business companies, to discuss requirements for electronic services in Diia;
• Model / optimize business processes to provide electronic services in Diia Mobile Application and Web Portal;
• Model interfaces and interactive forms of future services;
• Develop User stories;
• Monitor the project backlog;
• Prepare project documentation, in particular, technical requirements, terms of reference and specifications for the development of electronic services in Diia Mobile Application and Web Portal;
• Conduct regular coordination meetings with stakeholders.

Qualification Requirements:

• University or post-secondary degree in IT or engineering (or related field);
• At least two years of experience in business process analytics;
• Experience in writing terms of reference, requirements, and specifications for IT products;
• Understanding the software design and development process and its implementation;
• Ability to structure information system components and identify possible software solutions;
• Knowledge of BPMN 2.0 and UML notations;
• Experience with Jira and Confluence;
• Experience in using interface modeling products (Axure, Figma);
• Experience in modeling business processes (Cawemo);
• Experience in communication with state authorities (clarifying requirements, conducting presentations, etc.).

Desired Skills and Work Experience:

• Strong organizational skills and attention to detail;
• Experience in communication and user/customer interaction;
• Social skills and ability to work in a team;
• Ability to instruct untrained users;
• Willingness to learn new technologies and products;
• Experience in implementing and using government software products will be a plus;
• Command of English will be an advantage;
• Knowledge of legislation in the field of administrative services will be an advantage.

To apply, send your application (CV with relevant work experience, skills, and personal contact information) before 23:00 on August 17, 2023 to the email address: [email protected] with a note “Diia Services Business Analyst”.

Contact information:

Yuliia Zaplavna, Project Manager, East Europe Foundation

[email protected]