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10/07/2023
Competition for the position of Service Manager for Diia.Osvita platform

East Europe Foundation is looking for a Service Manager for Diia.Osvita to work closely with the Ministry of Digital Transformation.

 Key responsibilities:

  • Ensuring a high level of satisfaction of Diia.Osvita users from the experience of using the platform through regular and personalized communication.
  • Ensuring timely and complete responses to requests from project users in Ukrainian and, if necessary, in English in basic and crisis situations in accordance with the message box.
  • Fixing requests, forming the most relevant answer to the one provided in the script, communicating with the user and helping to resolve issues.
  • Continuous improvement of scripts and cases that occur with user requests on the platforms, emails, and social networks (Facebook and Instagram) of Osvita and IT Studio projects.
  • Knowledge of all platform functions (after introductory training from the project and communication team).
  • Ability to guide the user through the user journey.

Qualification requirements:

  • Calm attitude to multitasking, flexibility in processes.
  • Stress tolerance, love for people and work.
  • Ability to calmly explain the steps to users.
  • Teamwork and communication ethics.
  • Creative thinking.
  • Meeting the deadlines for completing tasks.

To apply for the position, please send your motivation letter and resume to [email protected], indicating «Service Project Manager for Diia.Osvita platform» in the subject line by July 23, 2023.