East Europe Foundation is looking for a Service Manager for Diia.Osvita to work closely with the Ministry of Digital Transformation.

 Key responsibilities:

• Ensuring a high level of satisfaction of Diia.Osvita users from the experience of using the platform through regular and personalized communication.
• Ensuring timely and complete responses to requests from project users in Ukrainian and, if necessary, in English in basic and crisis situations in accordance with the message box.
• Fixing requests, forming the most relevant answer to the one provided in the script, communicating with the user and helping to resolve issues.
• Continuous improvement of scripts and cases that occur with user requests on the platforms, emails, and social networks (Facebook and Instagram) of Osvita and IT Studio projects.
• Knowledge of all platform functions (after introductory training from the project and communication team).
• Ability to guide the user through the user journey.

Qualification requirements:

• Calm attitude to multitasking, flexibility in processes.
• Stress tolerance, love for people and work.
• Ability to calmly explain the steps to users.
• Teamwork and communication ethics.
• Creative thinking.
• Meeting the deadlines for completing tasks.

To apply for the position, please send your motivation letter and resume to resumes@eef.org.ua, indicating «Service Project Manager for Diia.Osvita platform» in the subject line by July 23, 2023.