The E-governance for Accountability and Participation (EGAP) program

The E-governance for Accountability and Participation (EGAP) program which is funded by the Swiss Confederation, will be implemented in 2015-2019, with aim to to strengthen good governance, modern public service delivery and social innovation in Ukraine, using new information communication technologies as enablers.

Recent developments in Ukraine have shown high political willingness to accelerate reforms in e-governance. Strong calls for political accountability, administrative efficiency, transparency and greater engagement in decision-making are high on the civic
agenda. There are nearly 24 million Internet users in Ukraine, 71% of whom are interested in accessing services and interacting with state agencies online. Yet, results from the February 2015 national public opinion survey, conducted by the Kiev International
Institute of Sociology (KIIS), show that information provision, on-line services and citizens’ interaction with public authorities in Ukraine is still low and needs to improve in order to meet citizens’ demand. Introducing innovative approaches to empower both
public authorities as well as citizens to make better use of e-governance and e-democracy tools for transparency, efficiency and greater interaction is therefore timely and relevant.

What EGAP wants to achieve
Using new information communication technologies (ICTs) as enablers, the E-Governance for Accountability and Participation (EGAP) program 2015-2019 seeks to strengthen good governance, modern public service delivery and social innovation in Ukraine. Working with public authorities, civil society organizations (CSOs) and citizens the EGAP program
aims to:
• Mainstream good e-governance standards and innovative practices to ensure citizens’ improved access to information and more efficient public
• Increase public authorities’ capacity to use ICTs for improved accountability and transparency.
• Strengthen CSOs’ advocacy, mobilizing and civic education role in the promotion of e-democracy and citizens’ pro-active participation in regional and local
decision-making processes.
• Promote inclusive national policy dialogue on e-governance and e-democracy issues where regional voice is better reflected.

Program components

 Expected Results

Outcome 1
New e-governance tools increase efficiency and transparency of authorities and administrative services provision


• E-governance plans in target regions are developed in an
inclusive and participatory way,
• Regional and sub-regional public authorities in target regions deliver a comprehensive package of e-services to citizens,
• Regional and sub-regional authorities are trained by certified
trainers based on improved national e-governance standards.

Outcome 2
E-democracy tools and platforms enhance citizen participation and policy influence


• CSOs and public authorities implement e-democracy pilots to increase civic engagement at regional level,
• Sustainable knowledge sharing and awareness raising mechanisms on
e-democracy are developed and implemented,
• Regional and sub-regional public officials, CSOs and media are trained on e-democracy concepts and practices.

Outcome 3
Developed national policies on e-governance and e-democracy are
based on local needs


• Inclusive national policy dialogue platform(s) on e-governance and
e-democracy are established and used,
• Regions advocate their e-governance and e-democracy needs and ideas at the national level.

Target Oblasts: Dnipropetrovska, Odeska, Vinnytska and Volynska

East Europe Foundation

In consortium with:
National Academy of Public
Association of e-Cities of